Privacy and Cookies Policy

Privacy Policy

Updated January 2024

“2ND LIFE MOBILE Lda” (2nd Life Mobile) recognizes the importance of protecting your personal data, whatever its nature, and we value, above all, honesty and transparency, so that we can build a solid and lasting relationship with our customers, based on trust and mutual benefit. Therefore, and with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/679), 2NDLifeMobile has developed a set of security measures aimed at protecting your data, which we reflect in our Privacy Policy.

The main purpose of this Privacy Policy is to explain to you the Personal Data Processing Policy of 2ND LIFEMOBILE LDA, since in order to make your purchase, you will have to accept our privacy policy as it is essential and imperative for the delivery of our products.

However, if you have any questions regarding this Policy, you can contact us at the following email address: geral@2ndlifemobile.com or at our headquarters located at Rua do Pinhal nº27 4705-002 Braga.

1. COMPANY IDENTIFICATION

This website and Privacy Policy are managed by 2NDLIFEMOBILE LDA, Rua do Pinhal nº27 4705-002 Braga.
By browsing our website you are consenting to the terms described in this Privacy Policy.

2. OUR PRINCIPLES

We respect the privacy and security of your personal data, and therefore ensure that the customer’s wishes are respected and that they are able to manage their privacy preferences autonomously, freely and without complications. Therefore, if you disagree with any point mentioned in this Policy, you may object at any time by contacting us at the following email address: geral@2ndlifemobile.com or at our headquarters/office at the address indicated above. We will do everything possible to satisfy your wishes and respect your concerns.

Good practices 2NDLIFEMOBILE LDA, as the controller of personal data, determines the purposes and means by which your personal data are processed, including all applicable security measures. We ensure that your personal data is processed in Portugal in a correct and lawful manner and in accordance with good practices.

Strict necessity When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which they were collected and/or processed.

COLLECTION AND PROCESSING OF PERSONAL DATA

The personal data collected and processed by 2NDLIFEMOBILE LDA are only those that you voluntarily, expressly and unequivocally place in the forms on this website.

The personal data collected are: name, gender, date of birth, email, mobile phone, address, NIF.

PURPOSE OF PROCESSING PERSONAL DATA

Your personal data is collected and processed by 2NDLIFEMOBILE LDA only for purposes strictly linked to the use of this website, the services associated with it and the sale of products, management and improvement of the Loyalty Program, direct marketing and customer support management.

2NDLIFEMOBILE LDA seeks to maintain the relationship with its customers and provide them with the appropriate benefits, information and relevant content related to our 2NDLife Mobile brand. Your data will only be processed for these specific, explicit and legitimate purposes, and will not be subsequently processed in a manner incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.

However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:
a) When you request assistance from Customer Support we collect your personal data (e.g. name, email address and telephone number) solely for the purpose of providing you with the Customer Support services of the website2ndlifemobile.com that are relevant to this website and to offer you the assistance you have requested from us;
b) When you browse our website, we collect Cookies. Depending on how you manage Cookies on our website and your interaction with us, we use some information collected by Cookies to ensure the website functions properly, highlighting the appropriate display of content, remembering your shopping cart, remembering your registration, adjusting your screen resolution, improving our offers, among others. This information includes registration data, location data, duration of your session, products you selected, your equipment, your browser and your IP address;
c) When you browse our website and subsequently visit platforms where advertising is available (social networks, Google and other partners of these networks), you may be impacted by advertisements from our brand. We will also use the data to reach new potential customers who may be interested in our products.

When we collect data, we indicate mandatory fields with asterisks when the data in question is necessary to provide you with the service you have requested (for example, providing you with information relating to a product).

Your personal data may be communicated to 2NDLIFEMOBILE LDA service providers for the purpose of providing services, to judicial, tax and regulatory authorities, for the purpose of complying with legal requirements.

5. CONSENT

Respect for the customer's wishes is one of 2NDLIFEMOBILE LDA's main concerns when it comes to the processing of your personal data. Therefore, you will be asked for explicit and unequivocal consent for all data processing that is not strictly necessary for the purpose in question, such as the provision of services and the shipping of purchased goods.

6. YOUR RIGHTS

To exercise your right to access, rectify, erase, forget or block your personal data, you can send a written communication to the following email address: geral@2ndlifemobile.com. If you wish to stop receiving direct marketing communications, you can, at any time, exercise your right to object to the processing of your personal data, through the consent management available in your Customer Area of ​​the online store. You can also do so by sending an email to the email address geral@2ndlifemobile.com.com or by letter addressed to: 2NDLIFEMOBILE LDA, Rua do Pinhal nº27 4705-002 Braga.

7. SECURITY

2NDLIFEMOBILE LDA uses appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful processing. Additionally, we contractually require that trusted external entities that process your personal data on our behalf do the same.

However, 2NDLIFEMOBILE LDA cannot guarantee that the security measures adopted to protect this website and the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that your computer is equipped with software devices that protect it in the transmission and reception of data (such as updated antivirus systems), and that your browser takes appropriate measures to ensure the security of data transmission (such as firewall and anti-spam filters).

8. RETENTION AND PROCESSING PERIOD

Your data is kept by Nome Legal da Empresa for the purposes described herein for the time necessary for the purposes mentioned, except if the personal data in question is necessary to prove compliance with obligations, while the limitation period of the corresponding rights has not expired, or if there is a longer data retention period imposed by law.

When your personal data is no longer needed, it will either be removed from our systems and records or kept anonymous so that you cannot be identified from it.

Cookies

HOW WE USE COOKIES

Cookies are used to improve our service. Some cookies are essential to provide the functionality provided, while others are intended to improve performance and user experience.

Essential cookies are intended to:
- remember what you add to your cart
- remember your order progress

Functional cookies are intended to:
- remember your account details
- ensure that your connection is secure
- ensure that the website is displayed consistently
- offer support via chat

Performance cookies are intended to:
- improve website performance by reducing the number of times the pages you visit are loaded
- improve user experience

Targeting cookies are intended to:
- allow you to share and like on social networks
- send information to other websites to personalize the advertising shown.

EXAMPLES OF USE OF COOKIES

Cookies are used to improve the service provided to you, such as:
- enable the use of some services such as payment, which would not be possible without cookies;
- allow a service to recognize your device so that you do not have to constantly provide the same data;
- acknowledge that you have already provided a username and password when logged into the customer area so that you do not have to do so every time you visit a page;
- count how many people are using a service, thus ensuring that usage is quick;
- analyze data that allows us to know how you use the services so that we can improve them.

If you do not allow the website to use cookies, some pages and features will not work as expected. For example, you will not be able to use the shopping list.

If you wish to delete cookies that are already on your computer, please consult the "Help" section of your internet browser.

You can also find out more information about cookies and how to manage them on the website http://www.aboutcookies.org or consult the "Help" section of your internet browser.